FAQ

Why does Jerusalem's stone different from others?

Jerusalem stone is a type of limestone quarried in the Jerusalem area and is used in many construction projects worldwide. It is recognized for its durability and characteristic pale yellow-white and reddish-brown color. Jerusalem stone is one of the most popular materials used in traditional Middle Eastern architecture, as its properties allow it to withstand the region's arid climate. Jerusalem stone is plaster-proof, making it ideal for outdoor use, and it also has low porosity, making it less susceptible to water damage. Additionally, Jerusalem stone has a unique look that can be used to create stunning and eye-catching designs.

How does owning a Jerusalem stone benefit my spiritual journey?

Owning a Jerusalem stone provides a physical reminder of your faith and the biblical history that took place in Jerusalem. It serves as a symbol of the Holy Land that you can hold in your hand, helping to make your spiritual journey more tangible and personal.

Who designs the products?

Our products are designed by our talented and creative family. We believe in the power of traditional design mixed with modern elements to create products that are both timeless and unique. We are proud to be a family-run business and to offer our customers the best quality products and service. Every product is crafted with care and attention to detail, ensuring that each piece is of the highest standard and will last for years to come.

How are the stones sourced?

Our stones are responsibly and ethically sourced from Jerusalem. We work closely with local partners who help us obtain these stones while respecting the environment and local regulations.

How can I care for my Jerusalem stone?

Jerusalem stones are generally quite durable. To keep them looking their best, simply wipe them with a soft, damp cloth as needed. Avoid using harsh chemicals or abrasives.

Are these stones authentic?

Absolutely. We guarantee the authenticity of our stones. Each stone is sourced directly from Jerusalem and comes with a certificate of authenticity.

Can I return my order if I'm not satisfied?

Yes, we stand behind the quality of our stones. If you're not satisfied with your purchase, please contact us within 30 days of receiving your order to initiate a return.

Is it safe to purchase from your website?

Yes, our website uses secure SSL encryption to protect your data. We do not store any of your payment information.

 Are the stones all the same size and shape?

As natural products, each stone is unique. While we strive for consistency, there will be slight variations in size, shape, and color, which only adds to the individual character of each stone.

Are the stones ready to be displayed upon arrival?

Yes, the stones come ready for display in their protective case. This allows you to immediately place your stone in a location of significance.

How is owning a stone different from simply visiting Jerusalem?

While visiting Jerusalem is a profound experience, owning a Jerusalem stone allows you to maintain a physical connection to the Holy Land, even when you're far away. It serves as a daily reminder of your faith.

How can I contact customer service?

For any queries or concerns, you can reach out to our customer service team through the chat or at office@gemsofjerusalem.com. We aim to respond to all inquiries within 24 hours.